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How can I obtain replacement parts for my Step2 product?
FAQ Page
…has been for sometime, there may not be replacement parts available for it. Replacement parts are not available for purchase online or through our catalog. They must be ordered by a sales representative in our consumer service department.

How can I view the suggested child's age range for a Step2 product?
FAQ Page
…suggested age range is visible on the product page of every current Step2 product. This information can be found on step2.com and in the Step2 Direct Catalog. To inquire about a particular product, simply use the "Search Step2.com" box above.

How can I view the dimensions of a particular product?
FAQ Page
The dimensions are visible on the product page of every current Step2 product. This information can be found on step2.com and in the Step2 Direct Catalog. To inquire about a particular product, simply use the "Search Step2.com" box above.

Can substitutions be made to Step2 Combo packages?
FAQ Page
Step2 Combo packages cannot be altered. They are available for purchase only as you see them in the catalog and/or website.

How can I receive a Step2 product catalog?
FAQ Page
We now publish two catalogs: a standard consumer catalog, and a catalog intended for professional child care providers. To receive the consumer catalog: * Click the "Contact Step2" tab above. * Log in or create a new contact profile * You will automatically be redirected to a Question form: include…
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Can a Step2 Direct order be placed by mail?
FAQ Page
Yes. Simply complete the order form in your catalog or the printable version online and send it with a check or money order to: The Step2 Company, LLC Attn: Direct Sales 10010 Aurora-Hudson Rd Streetsboro, OH 44241 PLEASE NOTE: Your check must have your correct billing address printed on the front. Make…

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