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Parts are missing from my new Step2 product. What do I do?
FAQ Page
If your new Step2 product is missing parts, please contact Step2 consumer service at 1-800-347-8372 Monday - Friday, from 8-7 ET. Please be prepared to offer details of the parts needed.
Can an item purchased at a retailer be returned to Step2 Direct?
FAQ Page
…from a retailer, it must be returned to the same retailer it was purchased from. If the item is missing a part, please contact our consumer service department as they may be able to order a replacement part for the item. Consumer Service 1-800-347-8372 Monday-Friday, from 8-7 ET
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