| Search Suggestions: Replacement Parts | Parts | Catalog | Replacement | Order Form | Order Catalog |
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How can I obtain replacement parts for my Step2 product?
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…Friday, from 8-7 ET to order replacement parts. To help us identify the parts you need, it is helpful if you are near the product during the call. If a product is discontinued and has been for sometime, there may not be replacement parts available for it. Replacement parts are not available for purchase…
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How can I purchase directly from Step2?
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To place an order, please contact consumer service toll-free at 1-800-347-8372 Monday-Friday, from 8-7 ET,or visit our website www.step2.com 24 hours a day, 7 days a week. Replacement parts cannot be purchased online at this time. If you need replacement parts, please call the above phone number or…
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Can an item purchased at a retailer be returned to Step2 Direct?
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…retailer, it must be returned to the same retailer it was purchased from. If the item is missing a part, please contact our consumer service department as they may be able to order a replacement part for the item. Consumer Service 1-800-347-8372 Monday-Friday, from 8-7 ET
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Can a Step2 Direct order be placed by mail?
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…address printed on the front. Make sure your order includes the shipping address, contact name, phone number, and shipping costs for each item. Please apply sales tax only if you are shipping to Ohio (6.75%) or Georgia (7%). If you are requesting replacement parts only, use the above address, Attn: Consumer…
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How can I receive a Step2 product catalog?
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…March and September, delivery may be delayed an additional 2-4 weeks as we prepare a new catalog. Replacement parts are not visible in the Step2 product catalog. If you need to order replacement parts, please call 1-800-347-8372 (M-F, 8-7 ET).
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