| Search Suggestions: Order Replacement Parts | Parts | Catalog | Replacement | Toddler Bed | Order Catalog | Snooze And Cruise | Sandbox | Camper | Bed |
|
|
|
|
|
|
How can I obtain replacement parts for my Step2 product?
|
|
|
…Friday, from 8-7 ET to order replacement parts. To help us identify the parts you need, it is helpful if you are near the product during the call. If a product is discontinued and has been for sometime, there may not be replacement parts available for it. Replacement parts are not available for purchase…
|
|
|
|
|
|
Is eBay a reliable place to purchase Step2 products?
|
|
|
…other auction sites! * Please keep in mind that many Step2 products sold on eBay are discontinued items. It is not always possible to obtain replacement parts for discontinued products. * Click here to obtain further information directly from eBay.
|
|
|
|
|
|
How can I purchase directly from Step2?
|
|
|
…-800-347-8372 Monday-Friday, from 8-7 ET,or visit our website www.step2.com 24 hours a day, 7 days a week. Replacement parts cannot be purchased online at this time. If you need replacement parts, please call the above phone number or click on the "Contact Step2" tab above. Please allow 1-2 business days…
|
|
|
|
|
|
Can an item purchased at a retailer be returned to Step2 Direct?
|
|
|
…retailer, it must be returned to the same retailer it was purchased from. If the item is missing a part, please contact our consumer service department as they may be able to order a replacement part for the item. Consumer Service 1-800-347-8372 Monday-Friday, from 8-7 ET
|
|
|
|
|
|
How can I receive a Step2 product catalog?
|
|
|
…March and September, delivery may be delayed an additional 2-4 weeks as we prepare a new catalog. Replacement parts are not visible in the Step2 product catalog. If you need to order replacement parts, please call 1-800-347-8372 (M-F, 8-7 ET).
|
|
|
|
|
Explore Step2
Get Step2 News
Find a Store
Get Help
Shop Step2
|
